HAM Yard Hotel, Firmdale Hotels

It’s our 5th time in London and the 2nd time at this hotel. This time our son joined us for a soccer game. The hotel is perfectly located, highly designed, very nice and large rooms, but on top of all is the service. The team is very attentive, high level of hospitality, very professional concierge team, and can’t finish this review without mentioning the exceptional service from Ayman, who was one of the breakfast staff. From the very first day, he welcomed us with a warm smile, and we were shocked he remembered us from our last visit (2 years ago!). In the following days, he remembered our preferences, anticipating our needs before we even asked. His personal touch, kindness, and professionalism made every breakfast a real pleasure. Ayman truly adds to the welcoming atmosphere and high standards of the hotel. Thank you, Ayman – you made a difference!

Had to visit for work recently, Anna Wierciszewska was an absolute superstar, no question was too much and she was on hand for the whole experience to help. She is a true gem, massive thank you to her.

Great location and comfortable room, sadly no bath and no tea/coffee facilities in the bedroom. Coffee and tea charged for as extra. Be careful of all the extra charges that appear. Room service and reception staff great, but not so good in the courtyard/restaurant areas.

We booked Afternoon tea here for 11th July. My friend had recently had tea here with a friend and enjoyed it. Based upon her experience we decided to go ahead and book we went for 1pm as it was a convenient time for us. Tucked behind The Lyric pub it was easy to find. Ham Yard is a 5 Star hotel and interior is stunning. We were seated outside in a courtyard area on a very hot day, we had some shade which made it bearable. The tennis was on I'm not a fan but my two friends were able to enjoy whoever was playing. We were served by a young man very attentive who offered us water and the usual up sell of fizz to go with our Afternoon tea. We declined straight onto tea sandwiches were served first very tasty finger sandwiches served on very pretty china. I'm not a fan of sausage rolls but it was tasty. We left a little gap asking for fresh pots of tea, no problem. Exquisite little cakes arrived served in a lovely little picnic basket, scones and jam too. We were also given a bowl of strawberries with cream. We thoroughly enjoyed our cream tea great service beautiful toilets love the wallpaper so pretty. Our bill arrived Afternoon tea was £53.00 each but there is a 13.5% service charge on top. Our individual bill was £60 each. The service charge is not advertised on the web page, quite pricey and for that reason we didn't order extra drinks. Choosing to go elsewhere. Highly recommended but do check prices if you book.

Just come back from Sunday lunch - what a wonderful experience. Great food, excellent value especially as you get endless sides and a glass of wine included in the price. Ayman was our waiter and he was exceptional. Attentive but not too intrusive. Made us feel very special. Thank you Ayman.

Excellent location Staff & especially concierge/s, very helpful 10/10 Rooms 10/10 Restaurant/bar 10/10